Privacy Policy

Avinoam Software Corporation ("Avinoam," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, use our applications, communicate with us, or otherwise interact with our services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected by Avinoam through:

• our websites;
• our web and mobile applications;
• our software platforms and related services;
• customer support communications;
• sales, marketing, and business development activities; and
• other interactions where this Privacy Policy is posted or referenced.

This Privacy Policy does not apply to third-party websites, services, or applications that we do not own or control, even if they are linked from or integrated with our Services.

2. Information We Collect

We may collect the following categories of information, depending on how you use our Services:

A. Information You Provide Directly

• full name;
• email address;
• mailing address;
• phone number;
• company name;
• job title;
• account credentials;
• billing or payment-related contact information;
• information submitted through forms, surveys, or support requests; and
• communications you send to us.

B. Account and Profile Information

• username or account identifier;
• account preferences;
• authentication-related data; and
• profile details you choose to provide.

C. Usage and Device Information

• IP address;
• browser type and version;
• operating system;
• device identifiers;
• approximate location derived from IP address;
• referring URLs;
• pages viewed;
• links clicked;
• dates and times of access; and
• session activity and diagnostic information.

D. Transactional and Service Data

Depending on the nature of the Services, we may collect information related to service usage, transactions initiated through the Services, customer communications and workflow records, and records necessary to provide, support, secure, and improve the Services.

E. Cookies and Similar Technologies

We may use cookies, pixels, local storage, log files, and similar technologies to collect information about your interaction with our Services. These technologies help us operate and secure the Services, remember user preferences, analyze usage and performance, and improve functionality and user experience.

F. Information from Third Parties

We may receive information from third parties, such as service providers, analytics providers, identity verification providers, fraud prevention providers, business partners, public sources, and customers or administrators who provision access to the Services for users.

3. How We Use Information

We may use personal information for the following purposes:

• to provide, operate, maintain, and support the Services;
• to create, manage, and secure user accounts;
• to authenticate users and prevent unauthorized access;
• to process requests, transactions, and service-related activities;
• to communicate with you about the Services, updates, support, or inquiries;
• to personalize user experience and improve functionality;
• to monitor, troubleshoot, and enhance performance, reliability, and security;
• to detect, investigate, prevent, and respond to fraud, abuse, misuse, and security incidents;
• to comply with legal, regulatory, contractual, and internal compliance obligations;
• to enforce our terms, agreements, and policies; and
• to send marketing or promotional communications where permitted by law.

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may process personal information on one or more of the following grounds:

• performance of a contract or to take steps at your request before entering into a contract;
• compliance with legal obligations;
• our legitimate interests, such as operating and improving the Services, securing our systems, and preventing fraud; and
• your consent, where required by law.

5. How We Share Information

We do not sell personal information in the traditional sense. We may share information in the following circumstances:

A. Service Providers and Contractors

We may share information with vendors, contractors, subprocessors, and service providers that perform services on our behalf, such as hosting and infrastructure, customer support, analytics, communications, payment processing, security and fraud prevention, software maintenance, and operational support. These parties are authorized to access information only as needed to perform services for us and are expected to protect it appropriately.

B. Affiliates and Corporate Transactions

We may share information with affiliates or in connection with a merger, acquisition, financing, asset sale, reorganization, bankruptcy, or similar business transaction.

C. Legal and Compliance Reasons

We may disclose information when we believe disclosure is necessary to comply with applicable law, regulation, subpoena, court order, or legal process; respond to lawful requests from public authorities; protect our rights, privacy, safety, property, users, or the public; detect or prevent fraud, security issues, or illegal activity; or enforce our agreements, policies, and terms.

D. With Your Direction or Consent

We may share information with third parties when you request, direct, or otherwise consent to the disclosure.

E. De-Identified or Aggregated Information

We may use and disclose aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide and maintain the Services, comply with legal, tax, accounting, regulatory, and contractual obligations, resolve disputes, enforce our agreements, and protect our business and users.

When personal information is no longer needed, we will delete, anonymize, or securely dispose of it in accordance with our retention and deletion practices, unless a longer retention period is required or permitted by law.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures may include:

• access controls based on business need and least privilege;
• authentication safeguards;
• encryption in transit;
• encryption at rest where appropriate;
• monitoring and logging;
• vulnerability management; and
• secure development and operational practices.

However, no system, network, application, or method of transmission over the Internet is completely secure. As a result, we cannot guarantee absolute security.

8. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, subject to exceptions under applicable law. These may include the right to access personal information we hold about you, correct inaccurate personal information, request deletion, object to or restrict certain processing, withdraw consent where processing is based on consent, request portability where applicable, and opt out of certain marketing communications.

To exercise a privacy request, please contact us at [email protected]. We may take steps to verify your identity before responding to your request.

You may opt out of promotional emails by following the unsubscribe instructions in those messages. Even if you opt out of marketing communications, we may still send service-related or transactional communications.

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate the Services, analyze performance, remember preferences, and improve user experience. You may be able to control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Services.

10. International Data Transfers

If you access our Services from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where we or our service providers operate. Those jurisdictions may have data protection laws that differ from those in your location.

Where required by applicable law, we will take appropriate steps to provide safeguards for cross-border data transfers.

11. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

12. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, products, or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

13. Do Not Track

Some web browsers may transmit "Do Not Track" signals. Because there is no universally accepted standard for how to respond to such signals, our Services may not respond to them unless required by applicable law.

14. State and Regional Privacy Disclosures

Depending on your state, country, or region, you may have additional privacy rights. We will comply with applicable privacy laws to the extent they apply to our processing of personal information. If required, we may provide supplemental notices for residents of specific jurisdictions.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, operations, legal requirements, or privacy practices. When we make changes, we will post the updated version on this page and update the effective date above.

Your continued use of the Services after any update becomes effective constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by law.

16. Contact Us

17. Definitions

"Personal information" / "personal data" means information that identifies or can reasonably be linked to an identifiable individual, subject to applicable law.

"Processing" means any operation performed on personal information, such as collection, storage, use, disclosure, or deletion.

"Service provider" / "processor" means a third party that processes personal information on our behalf under a contract.

This Privacy Policy should be reviewed periodically to ensure it stays aligned with your actual data practices, product functionality, and applicable legal requirements.